Frequently Asked Questions

You have questions, we have answers!

No. You still work with your existing PBM, but ElectRx will help you reduce your drug spend by 40% to 70%.

All our shipments come from brick-and-mortar retail pharmacies from Tier 1 countries: Canada, England, New Zealand, or Australia. Our cool chain and cold chain custody drugs are sent from Canada.

All shipments are processed, packaged, and shipped by a registered pharmacist. That pharmacist will also handle the refills. The pharmacy will reach out to the patient directly as any pharmacy would in the United States. This ensures safety and maintains the ElectRx personal importation program structure.

By reducing prescription costs, personal importation promotes medication adherence for all plan members, which means fewer emergency room claims and hospital admissions.